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VannAPI / Refund Policy

Refund Policy

Last updated: November 3, 2026

In short: token balance purchases are non-refundable, unless the balance fails to arrive or a system error occurs on our side.

Refunds are given when

  • Payment succeeded but the token balance was not added to your account, and we cannot add it manually.
  • You were charged twice (double charge) for a single order.
  • Balance was deducted because of a VannAPI system error (not because of usage with your API key).

Refunds are not given when

  • The balance has been added and part or all of it has been used.
  • You change your mind after the balance has been added.
  • Midnight balance expired because its validity period passed or it was not used during its hours.
  • A specific model is temporarily unavailable while other models can still be used.
  • Your API key leaked or was used by someone else due to the owner's negligence.
  • The account was suspended for violating the Terms of Service.

How to request

  1. Contact us through VannAPI Discord within 7 days of the transaction.
  2. Include the payment proof (time, amount, transaction ID) and your Discord username.
  3. We review and reply within 1–3 business days.

Resolution

If the request is approved, we first add the balance that should have arrived. If that is not possible, the amount paid is returned through the original payment method or by transfer to an account/e-wallet in the buyer's name.